Privacy Policy

Headway Truck Tyres (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, place an order, or otherwise interact with us.

By using our website or providing your personal information, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal data:

• Identity Data – such as your name, business name, and contact details.
• Contact Data – including billing address, delivery address, email address and telephone numbers.
• Transaction Data – including details of payments made to and from you and other details of products you have purchased.
• Technical Data – such as IP address, browser type and version, time zone settings, and other technology on the devices you use to access our website.
• Usage Data – information about how you use our website, products and services.
• Marketing and Communications Data – your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your personal data for the following purposes:

• To process and deliver your orders.
• To manage payments, fees and charges.
• To communicate with you regarding your orders, returns, or enquiries.
• To provide you with information, products or services that you request from us.
• To notify you about changes to our services, terms or policies.
• To improve our website, services and customer experience.
• To comply with legal and regulatory obligations.

We will only use your personal information when the law allows us to. Most commonly, we rely on the following lawful bases: performance of a contract, compliance with a legal obligation, and legitimate interests.

3. Sharing Your Information

We may share your personal data with:

• Trusted third-party service providers such as payment processors, IT support, and delivery couriers.
• Professional advisers including accountants, lawyers and auditors.
• Regulators and other authorities where required by law.

We do not sell your personal data to third parties.

4. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for satisfying legal, accounting, or reporting requirements.

5. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation.

6. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

• Request access to the personal data we hold about you.
• Request correction of your personal data if it is inaccurate or incomplete.
• Request erasure of your personal data where there is no lawful reason for us to continue processing it.
• Object to the processing of your personal data where we rely on legitimate interests.
• Request restriction of processing in certain circumstances.
• Request the transfer of your personal data to another party.
• Withdraw consent at any time where we rely on consent for processing.

To exercise these rights, please contact us using the details below.

7. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic. You can control cookies through your browser settings.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Headway Truck Tyres
Email: sales@headwaytrucktyres.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “last updated” date. Please review this page regularly to stay informed.

[Last Updated: 4 / 9 / 2025]